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How To Avoid Auto Transport Scams

How To Avoid Auto Transport Scams

The Truth Behind Auto Transport Lies: How Some Brokers Mislead Customers



In the world of auto transport, finding a reliable company to ship your vehicle can be a daunting task. Unfortunately, some brokers resort to deceptive tactics to prevent customers from canceling their bookings and to steer them away from reputable companies. In this article, we will uncover some common lies told by these brokers and provide tips on how to avoid falling victim to such schemes.


Additionally, we will discuss why choosing a U.S.-based company is crucial and how Amerigo Auto Transport sets a standard for integrity and professionalism in the industry.



Common Lies Told by Auto Transport Brokers

  1. “Your Price Will Remain the Same”: One of the most prevalent lies is the promise of a fixed price. Dishonest brokers often lure customers with a low quote, only to increase the price after the vehicle has been picked up. They might claim unforeseen circumstances or additional charges that were not initially disclosed.

  2. “We Have a Truck Available Right Away”: Some brokers assure immediate availability of a truck, knowing that delays are common in the industry. This false promise is intended to prevent customers from seeking alternatives, only for them to face unexpected waiting times once the booking is confirmed.

  3. “Our Drivers Are Fully Insured”: While reputable companies ensure their drivers have comprehensive insurance, some brokers might falsely claim the same. In reality, they might not have verified the insurance status of the carriers they work with, putting your vehicle at risk.

  4. “We’re the Best-Rated Company in the Industry”: Misleading brokers often boast of having the highest ratings or best reviews, which may not be true. They might even manipulate reviews or create fake testimonials to build a false sense of credibility.

  5. “Cancellation Fees Apply No Matter What”: To discourage cancellations, some brokers impose hefty cancellation fees and falsely claim that these fees apply under all circumstances. However, many reputable companies have reasonable or no cancellation fees if notified within a certain timeframe.

More Tactics Used by Unreliable Auto Transport Companies


Beyond the common lies about pricing and availability, unreliable auto transport companies employ a range of deceitful practices that can leave customers frustrated and vulnerable. Here are some additional tactics to watch out for:



  1. “We Have Great Reviews”: Dishonest brokers might boast of stellar reviews and ratings, often fabricating or cherry-picking positive feedback while hiding the negative ones. They might also pay for fake reviews to create a false sense of reliability and customer satisfaction.

  2. Non-Responsive Customer Service: One of the biggest red flags of an unreliable auto transport company is their lack of responsiveness. Once they have your booking, you may find it nearly impossible to get in touch with them. Calls go unanswered, emails are ignored, and you’re left in the dark about the status of your vehicle.

  3. Horrible Customer Service: When you do manage to reach them, the customer service can be abysmal. Rude representatives, vague answers, and a lack of transparency are common. Instead of addressing your concerns, they might give you the runaround, making the entire experience stressful and frustrating.

  4. “Guaranteed Pickup and Delivery Dates”: Some brokers promise specific pickup and delivery dates to secure your booking, fully aware that these dates are not guaranteed. When the dates aren’t met, they offer excuses and blame external factors, leaving you stranded and waiting.

  5. “No Upfront Costs”: Misleading brokers may claim there are no upfront costs, only to surprise you with hidden fees and charges later. They might demand a deposit after you’ve committed, leveraging your urgency and lack of alternatives to extract more money from you.

  6. Using Substandard Carriers: To cut costs, unreliable brokers might use substandard or poorly vetted carriers. These carriers may lack proper licensing, insurance, or maintenance, putting your vehicle at risk. Additionally, they might handle your vehicle poorly, leading to damage or delays.

The Importance of Choosing a U.S.-Based Company


When it comes to shipping your vehicle, opting for a U.S.-based company can offer significant advantages:



  • Regulation and Accountability: U.S.-based companies are subject to strict federal and state regulations, ensuring a higher standard of service and accountability. They must comply with the Federal Motor Carrier Safety Administration (FMCSA) regulations, which include insurance requirements and operational standards.

  • Easier Communication: Being in the same country means no time zone issues or language barriers. It’s easier to reach customer service and resolve any issues promptly.

  • Legal Recourse: In case of disputes, it’s more straightforward to seek legal recourse against a U.S.-based company. Consumer protection laws provide a framework for addressing grievances and holding companies accountable.

Amerigo Auto Transport: Setting the Standard for Integrity


At Amerigo Auto Transport, we pride ourselves on being a beacon of reliability and professionalism in the auto transport industry. Here’s how we differentiate ourselves:



  • Transparent Pricing: We provide honest, upfront quotes with no hidden fees. Our pricing structure is transparent, ensuring you know exactly what you’re paying for.

  • Responsive Customer Service: Our team is readily available to answer your questions and address any concerns. We prioritize clear communication and strive to keep you informed at every stage of the transport process.

  • Quality Carriers: We only work with vetted, reputable carriers who meet our stringent standards. This ensures your vehicle is handled with care and delivered safely.

  • Honesty and Integrity: At Amerigo, we believe in building trust through honesty. We don’t make false promises or mislead our customers. Our commitment is to provide a seamless, stress-free experience from start to finish.


We respect your privacy and do not sell any personal information.

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